Mobile Support

ColeaderAI Mobile App - Support & Help Center

App Information

Key Features

• High-Quality Voice Recording: Professional-grade audio capture for meetings
• Real-Time Transcription: AI-powered speech-to-text conversion
• Automatic Sync: Seamlessly connects with your web dashboard
• Cross-Platform Access: Access your meetings from mobile, web, or desktop
• Secure Processing: Enterprise-grade encryption and privacy protection
• Offline Recording: Record meetings without internet, sync later

Getting Started

1. Download & Install

• iOS: Search "ColeaderAI" in the App Store
• Or visit coleaderai.com for direct download links

2. Account Setup

• Open the app and sign in with your ColeaderAI account
• If you don't have an account, create one free at coleaderai.com
• Grant microphone permission when prompted (required for recording)
• The app will automatically sync with your existing meetings and data

3. First Recording

• Tap the record button to start capturing audio
• The app will display a timer and audio visualization
• Tap stop when finished - processing happens automatically
• Transcription and AI analysis appear within minutes

Permissions & Privacy

Required Permissions

• Microphone: Essential for recording meetings and voice messages
• Internet Access: Sync recordings and access AI transcription services
• Storage: Temporary storage during recording and processing

Optional Permissions

• Notifications: Alerts when transcription is complete
• Background Processing: Continue uploads when app is minimized

Data Handling

• Audio recordings are encrypted during transmission
• Transcriptions are processed on secure servers
• No recordings are stored permanently without your consent
• You control all data deletion through your account settings

Common Questions

How do I sync with my web dashboard?

The app automatically syncs with your ColeaderAI web account. All recordings, transcriptions, and AI insights appear across all your devices in real-time.

Can I record without internet connection?

Yes! The app can record meetings offline. Recordings will automatically sync and process when you reconnect to the internet.

How accurate is the transcription?

Our AI transcription achieves industry-leading accuracy rates of 95%+ for clear audio in quiet environments. Accuracy may vary with background noise or strong accents.

Is there a recording time limit?

No time limits! Record meetings of any length. Your ColeaderAI subscription includes unlimited recording and 1TB of storage.

How do I manage my recordings?

• View all recordings in the app's history section
• Search transcriptions using natural language
• Share insights and summaries directly from the app
• Delete recordings individually or in bulk

Troubleshooting

App Won't Record

• Check microphone permissions in device settings
• Ensure the app has latest updates
• Restart the app and try again
• Check available storage space on your device

Transcription Not Appearing

• Verify internet connection
• Processing can take 2-5 minutes for longer recordings
• Check your account status and subscription
• Force-refresh by pulling down on the recordings list

Sync Issues

• Sign out and sign back in to refresh connection
• Check that you're using the same account credentials
• Ensure stable internet connection
• Update to the latest app version

Audio Quality Problems

• Record in a quiet environment when possible
• Hold device 6-12 inches from speakers
• Check that microphone isn't blocked
• Consider using external microphones for important meetings

App Updates & Features

Upcoming Features

• Real-time live transcription display
• Meeting participant identification
• Enhanced AI insights and summaries
• Integration with calendar apps

Technical Support

System Requirements

• iOS: iPhone 6s or newer, iOS 13.0+
• Android: Android 8.0+ (API level 26)
• Storage: 100MB free space recommended
• Network: WiFi or cellular data connection

Performance Tips

• Close other apps during recording for best performance
• Keep app updated to latest version
• Clear app cache periodically if experiencing slowdowns
• Use WiFi for large file uploads when possible

Contact Support